Shipping & Returns

 

Shipping Information

Orders below $70 - delivery within Brisbane Metro $5

Orders below $70 - delivery all other areas within Australia $15

Orders above $70 - delivery within Australia FREE

International Orders - delivery price on application.

If you prefer to get your item sent to you the quickest way possible, we are able to prioritise it in the queue and organise the quickest shipping possible.  There is a minimum charge of $33 inc GST for this option.  Larger items will go via TNT Express and will require a quote.

We prefer to deliver to static address as opposed to PO Boxes or parcel lockers.

Any special or urgent requests with orders, please contact us first so we can make it happen.

Authority to Leave

You will have the opportunity to select ‘Authority to Leave (ATL)’ at your final stages in checkout. This means our carrier will leave your order as per your instructions. If selecting this option at checkout, Choice Food Signs will not be held responsible for lost or damaged orders. Please note, that some carriers require a signatory for certain orders.

Delivery Time Frames

Orders placed on weekends or public holidays will be processed on the next business day. Delivery time frames can change due to circumstances out of our control and we will do our best to keep you up to date information regarding your order.If you have any questions about your order, please contact us at enquiries@choicefoodsigns.com

Fraud Prevention

If required to prevent fraudulent orders, we may call and/or email the person ordering or the owner of the credit card, take steps to verify phone numbers, billing addresses and shipping addresses, disallow authority to leave, request copies of documents or permit payment by direct deposit only.  Any information collected about any order that is proven to be fraudulent will be forwarded to the relevant parties.

 

Easy Returns & Exchanges

Return and Replacement Policy

Choice Food Signs will accept returns for any unopened, unused products within 14 days from invoice date. It is important that all original packaging be included to qualify for a refund.  Restocking fees may be applicable (see below) and shipping costs are non-refundable. If you ordered an item incorrectly or changed your mind, we will accept the unopened, unused product and credit your account less original shipping costs. Shipping costs are the costs incurred by Choice Food Signs, in shipping the product to you. Although you might have received ‘Free Shipping’, costs were still incurred by Choice Food Signs, and will be deducted from your credit. We will only pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered.

Some items do not qualify for refunds (unless defective/damaged/wrongly sent), such as special order items as these require confirmation before production.

Damage Claims or Shortages

Any claims for damage and/or shortages MUST be reported within 24 hours for furniture/bulky items and 48 business hours for other items, without exception. Be sure to check your deliveries upon receipt or sign them “subject to check”. In the event of receiving a damaged product, please contact us. We will require photos of damages to the product and to the packaging.

Return Process

Returning purchased items is simple and quick. Here are the steps:

Simply complete the return authorisation (RA) form and provide:

  • A reason for each item(s) you are returning and action you want (i.e. replacement)
  • Confirmation/update of your contact information
  • A comment (if necessary) for additional details

Upon your return request, we will usually reply within 24 business hours with a returns authorisation. If you are a local customer, we will let your delivery drivers know there is a pickup on their next drop off. If you are outside of our local area, and the product is defective, damaged or wrongly sent, we will be in contact with you to organise collection of the item or provide you with a trackable post bag to collect the item. If the product is not defective, damaged or wrongly sent, you will need to organise a trackable way to send back the product at your cost.

Be sure to ship to our address as below, unless otherwise specified.  Be sure to include return authorisation (RA) form as returns will not be accepted without it. Please allow as little as 7 days but up to 21 days for returns to be processed and credit issued after we receive the product in our warehouse. Credit will be issued to the account or original form of payment.

Order Cancellations

Items may not be cancelled once an order has been placed. After you receive your order, simply follow our return instructions or contact customer service at enquiries@ChoiceFoodSigns.com.

Restocking Fees

Items that are returned due to being wrongly ordered or change of mind may be subject to a restocking fee of up to 20%. A restocking fee is a percentage of the item’s price, depending on the type of item and the condition in which it is returned.

Choice Food Signs by Wendy
Enquiries@ChoiceFoodSigns.com